Technical Architect - WalkMe

Job Title: Technical Architect
Job Location: Tel Aviv
Job Listing URL: https://jobs.lever.co/walkme/fc19f7ab-6f62-408c-9391-c77922d7a9ec
Job Description: WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.

Technical Architects straddle the line between Account Management and Solution Architecture to help customers harness the full power of WalkMe. As a Technical Architect at WalkMe, your responsibility will be to advise and establish WalkMe's infrastructure—deployment, integration, and solution delivery—in several complex organizations and technical environments. You will help ensure that our customers have the right technical infrastructure in place to guarantee their success with WalkMe.

*** Working Days - Monday to Friday
We value collaboration and understand the importance of a healthy work-life balance . To support, we offer (What Sets Us Apart):
Flexible Work Arrangements: We offer a hybrid work place with flexible hours to help manage work commitments and personal life effectively.
Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
Volunteer Time Off: We encourage team members to become involved in their communities, granting everyone 8 hours of paid time off to spend volunteering through WalkMe or at a place of their choosing.
What you'll own
Lead new customer onboarding, ensuring technical readiness for product deployment and network configuration.
Provide expert guidance on software deployment best practices to optimize system performance and reliability.
Engage in detailed discussions regarding various architecture setups, offering strategic advice on the advantages and disadvantages of different configurations.
Serve as the principal technical advisor and advocate for key accounts, owning complex deployment, integration, and long-term technical continuity.
Collaborate closely with the Account team to build strong customer relationships, empowering them to realize the value of WalkMe.
Drive strategic technical direction, planning, and advising on solutions and enhancements for customers' business needs while proactively mitigating risks.
Act as a liaison and focal point between customers, WalkMe’s Product teams, and technical support, addressing product features, technical hurdles, and ensuring alignment with the roadmap.
Participate in resolving high-severity cases as a product expert and advocate, driving business reliability and customer satisfaction.
What you need to succeed
Strong customer service skills, ideally with IT helpdesk experience, and excellent written and verbal communication abilities.
Strong project management skills with a proven ability to manage multiple projects simultaneously and deliver results on time.
Ability to solve open-ended problems in unstructured environments.
Intermediate understanding of Software as a Service (SaaS) architecture, cloud delivery models, and IT deployment best practices, including servers, databases, networking, and computing resources.
Experience building applications with JavaScript and APIs.
Experience with Identity Access Management (IAM) solutions, including setting up Identity Provider Integrations and understanding protocols like SAML and OAuth.
Experience in the Digital Adoption space is preferred.
*** Working Days - Monday to Friday