Threat Advisory Engineer, Solutions Engineering - Cloudflare

Available Locations: Mexico

To the attention of candidates (Mexico City): 

This role requires full time work over the Weekends. Candidates should be comfortable working with a “Wed-Sun” or “Sat-Wed” 5-day working week schedule. Candidates MUST have right-to-work in Mexico.  Visa sponsorship is NOT provided for this position.

About the Organization

Solutions Engineering organization is a global organization that leads the technical pre-sales for Cloudflare. Solution Engineers use their technology knowledge and experience to help customers achieve their business goals. Our Solutions Engineers come from a wide range of backgrounds. We're serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology and ambition to be as diligent and helpful as possible in supporting our Solutions Engineering team to achieve their goals.

Ultimately, as a Solutions Engineer, you are passionate about people, well organized, enjoy researching, have an appreciation of web performance/security technology and its importance in today's world. You are naturally curious, and an avid builder who is not afraid to get your hands dirty. You appreciate the diversity of challenges in working with your peers, and look forward to the prospect of enabling the team to help our customers realize the full promise of Cloudflare. 

About the Role

Threat Advisory Engineer (TAE) is a highly technical, hands-on role that requires deep understanding of Cloudflare’s Security portfolio of products and services. TAE is expected to lead the technology discussion with customers reaching out to Cloudflare while they are Under Attack, and confidently and calmly handles the efforts of attack mitigation using Cloudflare technology and tools. TAE works closely with Cloudflare Product and Engineering teams to analyze threat data and provide insights to Sales and Solutions Engineering teams to support the sales process. Role also requires creating threat intelligence reports and collateral for internal and external consumption. 

About the Candidate

We are looking for curious and ambitious individuals who want to combine their technical, organizational, data-driven research and communication skills with their desire to help customers achieve their goals. Connecting with stakeholders within Cloudflare and utilizing a variety of tools, your role will be to support the Sales and Solution Engineering teams throughout the sales process by focusing on security intelligence, anomaly hunting and incident response. Ideal candidates should be able to leverage intuition, security knowledge and a broad array of tools and advanced security techniques to uncover malicious activity, and assist customers.  

Experience should include a combination of the skills below:

• Experience performing technical analysis involving threat event data and evaluating malicious activity.
• Deep knowledge of TCP/IP and related network protocols: knowledge of standard network protocols like TCP, ARP, ICMP, DHCP, DNS, HTTP, SNMP etc., and accompanying protocol/packet analysis/manipulation tools
• Working/in-depth knowledge of information security protection/detection and authentication systems (firewalls, IDS, IPS, anti-virus, etc.)
• Knowledge of commonly-accepted information security principles and practices, as well as techniques attackers would use to identify vulnerabilities, gain unauthorized access, escalate privileges and access restricted information.
• In-depth knowledge of current operating environments (Microsoft, Linux, & Other operating systems, and cloud providers)
• Understanding and use of scripting and third party security tools. 
• Working understanding of database systems, application system development and installation/implementation processes.
• Exceptional analytical and critical thinking, willingness to challenge status quo. Excellent interpersonal skills.
• Advanced written and oral communications, self-motivator. Team player and independent worker, highly adaptive.

Experience and skills below are not required but highly preferred:

• Previous experience in a SOC or NOC, or PEN testing.
• Knowledge of specific security products such as Bot Management, DDoS mitigation and Web Application Firewalls (WAF).
• Awareness of the Zero Trust security model architecture.
• Worked with JIRA or other support desk tools in the past.