Lead DevOps Engineer, Cloud Operations - Icertis

Job Title: Lead DevOps Engineer, Cloud Operations
Job Location: US Western Region
Job Listing URL: https://jobs.lever.co/icertis/0aa93574-9faf-4e4a-875a-011cffaa3931
Job Description: With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Today, the world’s most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 10 million contracts worth more than $1 trillion, in 40+ languages and 93 countries.

Who we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination

About the US-GOV Cloud Operations Team:

Cloud Operations (CloudOps) at Icertis is responsible for Availability, Resiliency, Performance, Monitoring, Emergency Response, and Capacity Planning of the Icertis Software-as-a-Service (SaaS) application & related services. CloudOps also executes Identity & Access Management, Role-Based Provisioning, Upgrades, Deployments, and Change, Incident, and Problem management to drive faster time to market. This department plays a critical role in building & executing the cloud strategy as part of overall service delivery for the company.

Icertis is continuing to generate significant demand in the US public sector and the US GOV CloudOps team is at the forefront of defining, implementing, and continuously monitoring cloud security strategies to meet the rigorous federal security compliance requirements, protect our customer’s assets, reduce risk, and to empower Icertis’ federal sales team.

*This is U.S. based role with a U.S. citizenship requirement, applicant must reside in and work from the U.S *

We are looking for a self-motivated, growth-minded, and unabashedly detail-obsessed Principal DevOps Engineer to join our rapidly growing US GOV Cloud Operations team. This person will fill a critical role on the team, partnering with our Global DevOps team to deliver and scale impeccable cloud infrastructure and provide tooling and automation to improve and enhance our operation. The right candidate for this role is a knowledgeable automation expert who fluently speaks the language of SaaS (Software-as-a-Service) and PaaS (Platform-as-a-Service) products and technologies and who knows how to apply and adapt processes commensurate with the company’s size, culture, and strategic objectives through IaC (Infrastructure-as-Code) processes. This individual will be a passionate DevOps professional who is committed to secure SaaS service delivery and the success of our Azure Government customers. #LI-BP1
What you will do:
Expert-level cloud engineer, with hands-on management of production and non-production cloud-based software solutions running on Microsoft Azure (Microsoft Government Cloud preferred)
Provide strategic technical strategy, solutions, architecture, and design diagrams, which follow best practices in cloud architecture
Deploy, configure, secure, and monitor various Azure services using Terraform, Ansible, and Azure DevOps pipelines
Employ innovative thought and automation to improve workflow, efficiency, productivity, and technology deployment
Ability to take a project or task from inception to completion understand when to escalate
Stay familiar with relevant current and future technologies and trends
Continuously maintain and/or improve the security of client environments and customer data
Monitor all production environments as a part of a 24x7x365 on-call rotation to ensure availability, resiliency, and performance meets our SLAs
Respond to monitoring alerts as received
Troubleshoot and debug C#/ASP.NET applications and/or PaaS service failures
Collaborate with customer services, professional services, project/program/product managers, and engineers to ensure that critical and time-sensitive projects run smoothly to achieve business outcomes
Create, update, and maintain documentation for systems, processes, procedures, and infrastructure configuration
Performs other job-related duties as assigned, such as assist with evidence collection during audits
This is an individual contributor role with title and salary based on experience

Working with the US Government:
Ability to meet Icertis, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Icertis Federal Cloud Background Check: This position will be required to pass the Icertis Federal Cloud Background Check upon hire/transfer and every two years thereafter.
What you will bring:
15+ years working across multiple industries delivering available, resilient, and secure infrastructures
8+ years building, deploying, and supporting mission critical IaC cloud first infrastructures (Microsoft Azure Cloud, Microsoft Government Cloud preferred)
Hands-on automation creation experience with proficiency in PowerShell, Linux/BashShell, Terraform, JSON/YAML, and Ansible
Experience with automation of serverless and container technologies (Azure Function Apps, Docker, Azure Kubernetes Service (AKS))
Solid understanding and hands on experience designing, building, and supporting Azure DevOps pipelines
Strong Windows Systems, Linux Systems, Network administration, IIS administration skills
Strong understanding of cloud concepts, applications, storage, compute, and networking components
Solid C#, ASP.NET application coding and debugging skills
Experience with implementing monitoring of key indicators covering availability, diagnostic, performance, and logs
SQL Expertise with always-on, replication, performance, backup/restore, stored-procedures, schema, and query
Experience working in a scrum or sprint lifecycle using a work item/ticketing queue to manage work and communication
Should have a humble, customer-centric attitude, earning the trust of clients and everyone you meet
Should have great communication skills and does not mind taking ownership of issues for others and driving them to completion
Should have just as much passion for their business objectives as you do about the technology used to achieve those objectives
Identify, research, and drive true root cause for technical problems
You are a passionate, continuous learner who keeps up with the latest trends, technologies, and tools in the industry

Additional Qualifications
Azure Portal/Azure DevOps/Visual Studio/Azure Active Directory:
Experience and working knowledge with a range of Azure IaaS and PaaS services
Experience of working with Elastic Search, Kibana, Redis Cache
Comfortable using Azure DevOps (ADO), GitHub (Actions), TFS (Team Foundation Server)
Comfortable with Visual Studio and SQL Server Data Tools
Comfortable with basic DevOps concepts like CI/CD, and Infra-automation
Hands-on experience with Ansible and Terraform
Knowledge and experience with IT Service Management (ITSM) and Information Technology Infrastructure Library (ITIL) processes and procedures
Experience with collaboration tools: Microsoft Teams/SharePoint/ADO
Preferred familiarity (5+ years) with some or all the following Azure PaaS security resources:
Threat protection
WAF (Web Application Firewall)
Tenable Nessus
Microsoft Defender for Cloud
Static code scanning tools: Veracode
Open-Source scanning tools: Blackduck
SIEM (Sentinel), and Cloud Security Analytics
Security Operation Center